FAQ’s2019-02-17T23:20:31+00:00
Why is there no expiration date on my vitamins?2019-02-17T23:17:14+00:00

NovaNutrients lot numbers are tied to the Date of Manufacture (DOM), in order to comply with regulations set forth in the FDA’s Good Manufacturing Practices (GMP). The Food and Drug Administration (FDA) oversees the manufacture and labeling of dietary supplements and does not require an expiration date on dietary supplements; however, if one is used, it must be supported by stability testing data. At this time, these regulations are still evolving and FDA has yet to define what they consider to be adequate data.

GMP guidelines for dietary supplements are more in line with pharmaceutical GMPs. In order to be 100% compliant with our industry’s GMPs, we label our products with lot numbers which are traceable to the date of manufacture. Every ingredient in our products is analyzed before manufacturing to comply with strict standards and specifications for identity, purity and potency (this includes microbiological and heavy metal testing) before they are released to make a finished product. NovaNutrients’ finished products are tested again before they are released for packaging.

Our manufacturing facility is inspected by the FDA and also certified as a GMP compliant establishment.

Subscribe & Save2019-02-17T23:16:36+00:00

NovaNutrients offers “Subscribe & Save” options for products you regularly use. Customers select the shipping interval and get a special price for subscribing. This eliminates the need to re-order regularly and you get a better price. You manage your own shipments and can change the intervals within 48 hours of the shipping date.

Shipping Charges2019-02-17T23:12:24+00:00

If your order is $70 or more and destined for shipment within the US or US protectorate, it qualifies for Free US Shipping via standard USPS shipping!
Orders under $70 are shipped via USPS at an economical shipping rate of only $7.95 per order.

If you live outside the US, rates are calculated based on the final destination and weight of your order. We do not add any fees to the actual shipping charges.

When Will My Product Ship?2019-02-17T23:11:55+00:00

Orders received by noon Pacific time, following confirmation of payment are typically shipped on the same day. Orders received after our noon shipping cut off are typically shipped the next morning. When products are in stock, they are typically shipped in 24-48 hours. If a product is out of stock, you will be notified to decide if you wish to receive a credit, or leave your order in the shipping queue.

NovaPoints Rewards2019-02-17T23:11:01+00:00

NovaNutrients has a rewards program that awards 1 point per $1 spent, when you have a registered account. Points cannot be awarded to anonymous accounts. To start earning points: 1) register for a NovaNutrients account and 2) link your account by clicking the Get Rewarded orange button. Here are details on how to get started: NovaPoints Rewards.

Go here to signup! https://www.novanutrients.com/pages/novapoint-rewards-program

Why Do I Need To Register For Rewards?
To take advantage of our NovaPoints Rewards Program, a registered account is required to link sales to an email so that points can be calculated. If you use anonymous checkout, we do not track your sales, your email, or any information about you, making it impossible to accumulate data required to award points.

Charges2019-02-17T23:07:27+00:00

Your credit card will be charged at the time you place the order. Orders received before noon Pacific time are generally shipped on the same day. If a product is out of stock, you will be notified to either receive a credit, or leave the order in the shipping queue.

Sales Tax2019-02-17T23:03:10+00:00

There is no sales tax in Oregon, so you save this typical charge!

We Follow Good Manufacturing Practices (GMP)2019-02-17T23:00:32+00:00

Our supplements are manufactured in clean, strictly controlled and regulated manufacturing facilities that are licensed and inspected by the Food and Drug Administration and comply with good manufacturing practices (GMP) established by independent, third party certifying organizations.
We know precisely what goes into our products and, most importantly, we know what is in each capsule, tablet or lozenge. Our facility has a full scale Quality Assurance Team and Quality Control Department to monitor multiple steps of production.

Careful Evaluation2019-02-17T22:59:44+00:00

Upon arrival, each ingredient is subjected to a battery of tests to ensure that it meets our specifications for identity, purity and quality. A certificate of analysis is required for each ingredient. If any ingredient fails to meet our specifications, it is promptly rejected and never enters the manufacturing queue.

Premium Quality Ingredients & Product Freshness2019-02-17T22:59:20+00:00

We strive to use only the highest quality ingredients from reputable sources. We schedule our manufacturing runs more frequently even though this takes more time and effort, because it ensures that the product you receive is fresh and at its peak quality.

Nature’s Variation2019-02-17T22:59:00+00:00

Change is inevitable. The natural botanical ingredients we use may vary from batch to batch, in appearance, color, taste and aroma just as plants vary in our outdoor environment. These differences do not necessarily affect the integrity of the ingredient; they are just a part of the cycle of nature. Each ingredient must still pass the Quality Assurance checks for identity, purity and quality.

Sustainability & the Environment2019-02-17T22:58:34+00:00

We care about what goes into your body just as much as we care about what goes into the environment. The materials we use in packaging and shipping your product are recyclable and can be disposed of as part of a responsible recycling program. We make regular donations to ecologically responsive organizations and support recycling at our headquarters and in our lives.
Minimizing our carbon footprint is very important to us. That is why we keep our supply chain as direct as possible. Our goal is to be mindful of sustainability while minimizing natural resource use.